2/10/2024 0 Comments Resolving conflict quotes![]() ![]() Her book is filled with real-world, pragmatic wisdom for what actually works when people are enraged or scared or stubborn or self-righteous, helping people get to a deal even when they don’t want to.Ībrams tells us early on that she “will stand for the proposition that a deal can be worked out,” and walks us through how she handles the toughest of cases in detail. Quotable quotes are important, but where do you go when conflict becomes unpredictable, strained, or even heated? It’s clear from her approach that Abrams isn’t the touchy-feely type. Why do you need a senior negotiator in the room to get a deal done? Abrams tells us “t takes a good warrior to know when to make peace.” Why is what you leave behind often as important as what you go home with? She reminds us that “leaving the other person with their sword is critical to dignity and a final acceptance.” The Foundation: Giving Direction to Tactics From “What do you hope to accomplish by that?” as a response to aggressive behavior to “Is it really that important? Let’s not get trapped here” to navigate around relatively minor sticking points, this book serves up dozens of quotes anyone who lives with conflict can add to their list.Īgain and again, Abrams adds tactics and anecdotes that underscore her approach. We all borrow snippets and quotes from others who resolve disputes, and Abrams gives us plenty of those. With every anecdote, Abrams reminds us that theory is important, but practice is different. ![]() Abrams helped draft the original mediation statute in Texas, but her book makes it clear she hasn’t stopped there. In a little more than 200 quick pages, Hesha Abrams gives us advice based on a dispute resolution practice most only dream of - 30 years of success resolving conflict among well-known brands and personalities with nine figures, political positions, and more at stake. ![]() How do mediators do what they do? How do you approach conflict, and what can you do better when the next dispute arrives? In Holding the Calm: The Secret to Resolving Conflict and Defusing Tension, one of the best tells us what she does to catalyze order from chaos - and how you can help get deals done. ![]()
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